Return & Refund Policy

Effective Date: 12/5/2025

By making a purchase, customers agree to the terms below.

Quick Summary

All sales are final unless otherwise stated. Sealed and opened trading card products, single cards, preorders, event entries, and shipped orders are non-refundable. Limited exceptions may be made for verified manufacturer defects reported within 24 hours. Approved exceptions are issued as store credit only and may be subject to a restocking fee. Please review the full policy below or ask a staff member before purchasing.

1. General Policy & Sealed Products (Booster Boxes, Packs, ETBs, Decks, etc.)

All sales are final unless otherwise stated below.
Due to the nature of trading card games (TCGs), sealed products, and collectibles, returns are limited to specific situations.
Original receipt or proof of purchase is required for any return or exchange.
No returns or exchanges on sealed products once they leave the store, regardless of condition.
This includes, but is not limited to: booster packs, booster boxes, special collections, starter decks, and promotional bundles.
Exceptions will only be made for manufacturer defects (see Section 5).

2. Opened Products

Opened products are strictly non-refundable and non-exchangeable.
This includes opened packs, boxes, decks, sleeves, and accessories.

3. Single Cards

All single card sales are final.
Condition is determined at the time of sale and based on store standards.
Please inspect single cards carefully before completing your purchase.

4. Preorders

Preorders require a 10% non-refundable deposit to secure requested product.
A deposit invoice will be issued within 1–3 business days of submitting a preorder request and must be paid upon receipt.
Deposits may be transferable as store credit toward another product at the store’s discretion.
Once a deposit is paid, the preorder is considered a commitment to purchase.
Failure to pay a preorder’s final invoice will result in a strike on the customer’s account.
Customers who receive three (3) unpaid preorder invoice strikes within a calendar year will lose preorder privileges for 120 days.
Preorder cancellations may be requested within seven (7) business days of the deposit being paid by emailing the store. Requests after this window are handled case by case.
Allocation-based products are not guaranteed until confirmed by the store.

5. Defective or Damaged Items

If you receive an item with a manufacturer defect (factory-sealed damage, missing cards, or printing errors), please notify us within 24 hours of purchase or delivery.
Proof of damage or manufacturer defect, such as photos, or video must be submitted along with proof of purchase.
The item must be returned in its original packaging.
Resolution may include:
- Replacement (if available)
- Store credit
- Manufacturer referral (some companies require direct claims)
Damage caused after purchase, including wear, misuse, or improper storage, is not eligible.

6. Events, Tournaments, and Entry Fees

Event entry fees, tournament fees, and seat reservations are non-refundable.
Store credit may be issued if an event is canceled by the store.

7. Online Orders & Shipping

All shipped orders are final once shipped.
We are not responsible for delays or damages caused by shipping carriers.
Any shipping issues must be reported within 48 hours of confirmed delivery.

8. Restocking Fee

Any approved return or exception (when allowed under this policy) is subject to a 10% restocking fee.
Restocking fees are waived only at the store’s discretion or where required by law.

9. Store Credit

Approved returns or exceptions are issued as store credit only, unless otherwise required by law.
Store credit has no cash value and cannot be redeemed for cash.

10. Right to Refuse Returns

The store reserves the right to refuse any return or exchange that does not meet the conditions outlined in this policy.
Abuse of return policies may result in refusal of service.

11. Policy Changes

This policy is subject to change without notice.
The most current version will always be available in-store and/or online.

If you have any questions about this policy, please ask a staff member before completing your purchase.

Thank you for supporting your local game store!

REFUND POLICY